Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {9940200786}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {customercare@shetoesindia.com} and send your item to: OLD NO 81/1 NEW NO 23/1 THIRUMANGALAM ROAD VILLIVAKKAM CHENNAI 600049
Shipping returns
To return your product, you should send your product to: {OLD NO 81/1 NEW NO 23/1 THIRUMANGALAM ROAD VILLIVAKKAM CHENNAI 600049}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
- For all confirmed orders received, the order will be dispatched in (Minimum 2 to 3) or (Maximum 4 to 5) business days. The delivery timeline may vary depending on the time required by courier partner.
- No shipping fee will be added
- Order once is shipped from our warehouse, the same cannot be cancelled.
- If you accept the delivery and are not satisfied with your order upon delivery, you can raise a Return request.
Need help?
Contact us at {91+9940200786} for questions related to refunds and returns.